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Work Experience

Anchor 1

Tutor

Varsity Tutors

Sept 2020 - Present

Remote

  • Provide virtual tutoring and teaching services for a wide variety of subjects (i.e. interview skills, elementary school reading, etc.) to learners of all ages.

Customer Service Phone Representative

The Home Depot OCC

June 2019 - July 2019

Tempe, AZ

  • Assisted customers by answering 30+ in-bound phones calls daily.

  • Solved a wide variety of retail and logistics issues and partnered with vendors, carriers, and local stores to provide complete customer solutions.

  • Utilized Salesforce CRM and CDA software to create, cancel, track and verify customer orders.

Retail Sales Associate

Target

Nov 2018 - Jan 2019

Chandler, AZ

  • Assisted in-store shoppers by providing excellent customer service while also organizing and replenishing the sales floor merchandise for assigned departments.

Services Product Marketing Intern

Fujitsu Network Communications

May 2017 - Aug 2017

Richardson, TX

  • Enabled Sales Team to better understand key target demographics by extensively researching and providing insights on the millennial and real estate development markets.

  • Wrote, proofread, and presented a "Sales Playbook for Marketing to Real Estate Developers" to the Marketing & Sales Leadership Team that was adopted for interactions with that high-value target customer group.

Marketing Administration Intern

Dogtopia

June 2016 - Aug 2016

Phoenix, AZ

  • Worked directly for the Dogtopia CEO and the VP of Franchise Operations as their administrative assistant.  

  • Performed complete audit of social media accounts for ~50 active stores to analyze franchisees' compliance with new branding standards.

  • Collected and synthesized research to create 5 Social Media Best Practices papers for franchisees.

Team Member

Harkins Theatres

July 2012 - Aug 2015

Phoenix, AZ

  • Enhanced customer service experience by performing usher, concessions, and box office duties.

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