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Director of Service, MSMA
Work Experience
Anchor 1
Tutor
Varsity Tutors
Sept 2020 - Present
Remote
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Provide virtual tutoring and teaching services for a wide variety of subjects (i.e. interview skills, elementary school reading, etc.) to learners of all ages.
Customer Service Phone Representative
The Home Depot OCC
June 2019 - July 2019
Tempe, AZ
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Assisted customers by answering 30+ in-bound phones calls daily.
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Solved a wide variety of retail and logistics issues and partnered with vendors, carriers, and local stores to provide complete customer solutions.
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Utilized Salesforce CRM and CDA software to create, cancel, track and verify customer orders.
Retail Sales Associate
Target
Nov 2018 - Jan 2019
Chandler, AZ
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Assisted in-store shoppers by providing excellent customer service while also organizing and replenishing the sales floor merchandise for assigned departments.
Services Product Marketing Intern
Fujitsu Network Communications
May 2017 - Aug 2017
Richardson, TX
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Enabled Sales Team to better understand key target demographics by extensively researching and providing insights on the millennial and real estate development markets.
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Wrote, proofread, and presented a "Sales Playbook for Marketing to Real Estate Developers" to the Marketing & Sales Leadership Team that was adopted for interactions with that high-value target customer group.
Marketing Administration Intern
Dogtopia
June 2016 - Aug 2016
Phoenix, AZ
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Worked directly for the Dogtopia CEO and the VP of Franchise Operations as their administrative assistant.
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Performed complete audit of social media accounts for ~50 active stores to analyze franchisees' compliance with new branding standards.
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Collected and synthesized research to create 5 Social Media Best Practices papers for franchisees.
Team Member
Harkins Theatres
July 2012 - Aug 2015
Phoenix, AZ
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Enhanced customer service experience by performing usher, concessions, and box office duties.
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